Default Quick Phone Reference

Mainul Haque

Sep 29, 2021

4192

In order to …	Press…
Call any extension	the 4-digit extension
Dial an outside number	1 + number
Transfer a call	Transfer + Ext + Transfer
Conference	Conference + Ext + Conference
Check your voicemail (from inside the Office)	*the message button OR dial 98**
Check your voicemail (remotely)	Another document will be provided (activation required)
Record emergency message (remotely)	Another document will be provided (activation required)

A note about voicemail:

The mailbox is the extension number. Eg, 1234.
Until it is changed, the default password is the extension number. Eg, 1234.
To setup your name and personal voicemail greeting log in to your voicemail and press 0. Follow the prompts. Please note that the name you record in this process is announced in the Dial by Name directory.

My phone does not work. What should I do?

Still not working?

If this still doesn’t work, please email Customer Care at [email protected] or open a ticket @ http://support.routvox.com/. For emergencies, contact your account manager.

Access Your Messages from any Phone

Pick up the handset and dial *98 which will then prompt you for your extension and password.
Enter your password (default is the extension number) and navigate through the menu based on the voice prompt instructions.
The phone system voice prompts guide you through the steps to create your password and initialize your mailbox. Press to save the current message.

Message Playback Options

Press (1) one to listen to your messages. The time date stamp and caller will be announced.
To repeat the current message press (5)
To play the previous message press (4)
To play the next message press (6)
To delete the current message press (7)
To undelete the message you have deleted press (7) again
To forward the message to another user press (8). You will be asked to enter the number of the extension where the call will be forwarded.

Press (9) to save the message. You will be given the option to save the messages in a variety of folders.
Press (0) for new messages
Press (1) for old messages
Press (2) for work messages
Press (3) for family messages
Press (4) for friends messages
Press (#) to cancel. You will be returned to the main menu.
Press (*) for help or to repeat the current message.

Press (2) to select the list of the saved folder (folder list shown above-"Save Messages in your Mailbox". Thereafter following directions as if you were to check new messages. Example: Press (1) one to listen to your messages. The time date stamp and caller will be announced.

Press (1) to record your 'unavailable message'...Press (#) when finish recording. After recording, press (1) to accept.... (2) To listen.... (3) To re-record.
Press (2) To record your "Busy message'
Press (3) To record your name
Press (4) To record your temporary message
Press (5) To change your 'password'
Press (*) to return to the main menu.

Call Forward
- Call Forward All Activate *72
- Call Forward All Deactivate *73
- Call Forward All Prompting Deactivate*74
- Call Forward Busy Activate*90
- Call Forward Busy Deactivate*91
- Call Forward Busy Prompting Deactivate*92
- Call Forward No Answer/Unavailable Activate *52
- Call Forward No Answer/Unavailable Deactivate *53