Highly recommended RULES:
- The faster you respond to a call, the BEST customer service you will provide (eg: picking up the call on the first ring and say hello)
- Avoid having more than 7 rings ( or less than 25 seconds of rings)
HOWTO explains call route change request:
- Each ring is 3 seconds.
- Always identify how to end the call with either voicemail, hang-up/terminate, or ring forever.
- Identify if you want the previous extension to continue ringing
Example of call route change request:
Hi, this is John from BestCompanyName. Please adjust our call route to the following:
Steps Order Action Description 1 Inbound main # 800-123-4567 rings 12 seconds - x1000 2 Ring 9 seconds - x1000, x2000, x3000 3 Ring 12 seconds - x1000, x3000 4 Send to default vm x2000
The above express first sends the call to x1000 with 4 rings followed by additional 3 rings to x1000 with x2000 and x3000. Then stop ringing to x2000 and continue another 4 rings to x1000 and x3000. Finally, if no one picks up, send the call to x2000 voicemail.